Fortune Gems Terms and Conditions — Complete Guide

1. General Terms

These terms and conditions form a legal agreement between Fortune Gems and its users. By using the fortunegems.bio website, you agree to be bound by these terms. Fortune Gems operates under an international gaming license and complies with all applicable regulatory guidelines.

Fortune Gems reserves the right to update these terms and conditions at any time. Continued use of the site after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

• This platform is for users aged 18 and above only.
• Each person may only register one account.
• Fortune Gems is intended for entertainment purposes only.
• Any form of fraudulent activity is strictly prohibited.

2. Account Registration & Verification

You must provide accurate and complete information when registering an account with Fortune Gems. Accounts created using false information may be closed at any time, and any balance held in such accounts may be forfeited.

During registration, you will need to provide your full name, mobile number, and date of birth. Fortune Gems may request identity documents for verification at any time. Failure to complete the KYC (Know Your Customer) process may result in delays when processing withdrawals.

• Each individual may register a maximum of one account.
• Operating multiple accounts from the same device or IP address is strictly prohibited.
• Your account password must be kept strictly confidential and must not be shared with anyone.
• Any unauthorized access to your account must be reported to Fortune Gems support immediately.

3. Deposit Policy

Fortune Gems accepts deposits via bKash, Nagad, Rocket, and all other major mobile banking services in Bangladesh. Deposits are credited to your account instantly in most cases. If there is any delay, please contact support.

• Minimum deposit amount: BDT 500.
• Maximum single deposit limit: BDT 50,000.
• Payments made in a third party's name are not accepted.
• No hidden charges on deposits.
• Funds from failed transactions are returned automatically.

4. Withdrawal Policy

Withdrawals at Fortune Gems are processed transparently and promptly. Most withdrawal requests are handled within 24 hours. However, delays may occur if KYC verification has not been completed.

• Minimum withdrawal amount: BDT 1,000.
• Maximum daily withdrawal limit: BDT 100,000.
• Withdrawals may only be made to a payment account registered in your own name.
• Wagering requirements must be met before withdrawing earnings from a bonus.
• Fortune Gems reserves the right to suspend withdrawals in the case of suspicious transactions.

5. Bonus & Promotion Terms

Fortune Gems regularly offers welcome bonuses, cashback, reload bonuses, and VIP rewards. The specific terms for each bonus are listed on the Promotions page. Please read the relevant terms carefully before claiming any bonus.

• A wagering requirement (typically 15–30x) must be met before bonus funds can be withdrawn.
• The same bonus offer cannot be claimed more than once at the same time.
• Bonuses must generally be used within 7 days of being issued.
• Bonus balance may have restrictions on which games can be wagered.
• Fortune Gems reserves the right to modify or cancel any bonus offer at any time.
• If fraudulent bonus claiming is proven, the account will be closed.

6. Betting & Gaming Rules

All games at Fortune Gems are powered by RNG (Random Number Generator) technology, ensuring fair and unbiased outcomes. Live Casino games are hosted by real dealers and delivered via live streaming.

• All bet outcomes are final and not subject to review.
• If a round is cancelled due to a technical error, the bet amount will be refunded.
• Coordinated betting across two or more accounts in the same game is strictly prohibited.
• Fortune Gems reserves the right to void any bet at its discretion without providing a reason.
• Different minimum bet amounts apply for slots and Live Casino.

7. Responsible Gaming

Fortune Gems is committed to responsible gaming. We want every player to enjoy the experience for entertainment, not out of financial pressure. To support this, Fortune Gems provides a range of player protection tools.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Suspend your account for a set period of time.
• Reality Check: Set a time limit for your sessions.
• Account registration by anyone under 18 is strictly prohibited.

8. Privacy & Data Protection

Fortune Gems keeps your personal information completely confidential. We follow international data protection standards and never sell or share your data with third parties — except where required by law.

• All data is secured with 256-bit SSL encryption.
• Payment details are never stored on Fortune Gems servers.
• You can request to have your data deleted at any time.

To learn more, visit our Privacy Policy View the page.

9. Account Closure & Suspension

Fortune Gems reserves the right to suspend or close an account without prior notice in the following circumstances:

• If registration is completed using false or incorrect information.
• Operating multiple accounts.
• If bonus or promotion abuse is proven.
• Engaging in any fraudulent or illegal activity.
• If the account holder is proven to be under 18 years of age.

You can request to close your account at any time by contacting support. If you have a valid balance at the time of closure, you will be given the opportunity to withdraw it.

10. Terms Amendment Policy

Fortune Gems reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via their registered contact details. Continued use of the platform after any update constitutes acceptance of the revised terms.

The date of the most recent update will always be shown at the top of this page. If you have any questions or need clarification, please contact the Fortune Gems support team.